ACCA ships from Brooklyn, New York. Every order is accompanied by a confirmation email, and tracking number provided upon request. At this time I am not accepting international orders, ACCA only ships domestic (United States).
Ready-to-Ship items are shipped within 2-3 business days after your order has been processed.
Made-to-Order items are produced and shipped within 4-8 weeks. If needed in less time, please reach out to me directly to see if we can arrange an expedited process that will suit your needs.
In the event of a lost, damaged or missing order, please contact me within two days of the incident with your case and order number here.
Items may not be returned. However, if your item is found damaged as a result of shipping, please contact me within 48 hours of receipt. I will request documentation in order to process a claim and advise on the refund or exchange for the purchased item.
Otherwise, all sales are final.
HAND-BUILT CERAMIC EXPECTATIONS
Any pieces that are made to order are made using style and measurement specifications based on a prototype. However, due to the nature of humans and hand-built ceramics, all pieces will still vary slightly from piece-to-piece, and therefore from the online image.
Nothing will ever be perfectly straight or symmetrical, this is seen as a part of the character of the piece, adding to its uniqueness and charm, rather than seen as an imperfection